OnVon Support

Customer support, privacy, safety, and account help.

Contact

We usually review support requests as soon as possible. For safety issues, please include your account email, a short description, and any relevant screenshots.

Account help

Email verification and login issues
Profile setup and photo issues
Notification and message issues
Account deletion requests

Account deletion

You can request deletion of your OnVon account and associated personal data in the app or by contacting support.

In the app, go to Profile > Account > Delete account, choose a reason, type DELETE, and submit the request.
If you cannot access the app, email onvon.app@gmail.com from your account email and write "Delete my OnVon account".
We delete or de-identify account profile data, photos, matches, messages, game records, notification tokens, and support data when deletion is completed.
Some records may be retained temporarily when required for safety review, fraud prevention, dispute handling, legal compliance, or abuse-prevention obligations.

Safety

For harassment, suspicious behavior, impersonation, scams, privacy concerns, or inappropriate content, report the user in the app or email us. Do not share passwords, payment information, or private identification details with other users.

Read the OnVon Child Safety Standards for our CSAE and CSAM prevention policy.

Privacy

Read the OnVon Privacy Policy for details about data collection, use, support requests, and deletion.